Shipping policy

Shipping Policy

At Little Gifts Online, we are happy to offer free shipping on every order to the regions we currently serve. We work with trusted suppliers and fulfillment partners to deliver meaningful pet gifts directly to your door.

Free Shipping

We offer free shipping on all orders to the countries and regions currently available at checkout.

There is no minimum order amount required to receive free shipping.

Processing Time

Most orders are processed within 2 to 5 business days after the order is placed.

Personalized and custom products may require additional processing time, especially when they include names, photos, custom designs, or other personalization details provided by the customer.

Estimated Delivery Time

Estimated delivery time is usually 6 to 18 business days after the order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on the destination country, carrier delays, customs, holidays, weather conditions, or other circumstances outside our control.

Personalized Orders

For personalized products, customers are responsible for providing accurate customization details, including names, photos, order information, and any required instructions.

If we need additional information to complete your order, we may contact you by email. Delayed responses may extend the processing time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow a few days for tracking updates to appear after the package has been shipped. In some cases, tracking information may take time to update while the package is in transit.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Taxes

Orders may be subject to customs duties, import taxes, or local fees depending on the destination country.

These charges, if applicable, are the responsibility of the customer and are not controlled by Little Gifts Online.

Delayed or Lost Packages

If your package is delayed, please contact us and we will do our best to help check the status of your shipment.

If a package appears to be lost, we may work with the carrier or supplier to review the issue and determine the best solution, which may include a replacement, store credit, or refund depending on the case.