Terms of service
Terms of Service
Last updated: May 21, 2026
Welcome to Little Gifts Online. These Terms of Service describe the terms and conditions that apply when you visit our website, browse our store, place an order, or use any of the services, features, content, tools, products, or information available through our website.
The terms "we", "us", and "our" refer to Little Gifts Online. By accessing or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and any other policies referenced on our website.
If you do not agree to these Terms of Service, do not use our website or purchase products from our store.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependents to use this website on devices you own or manage.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You agree not to violate any applicable laws, rules, or regulations when using our website.
2. Our Products
Little Gifts Online offers pet gifts, personalized products, custom products, accessories, keepsakes, and related gift items.
We make every effort to display our products as accurately as possible. However, product colors, size perception, materials, finishes, and appearance may vary slightly due to screen settings, lighting, product updates, supplier changes, or production differences.
Product descriptions, images, prices, availability, and specifications may be changed or updated at any time without prior notice.
3. Personalized and Custom Products
Some products may be personalized or custom-made based on information provided by the customer, including names, photos, text, dates, design choices, colors, sizes, or other customization details.
You are responsible for providing accurate and complete customization details. We are not responsible for errors caused by incorrect, incomplete, unclear, or delayed information provided by the customer.
Personalized and custom products may not be eligible for cancellation, return, exchange, or refund once the order has been processed or sent to production, except where required by law or as stated in our Refund Policy.
4. Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, reject, modify, or cancel an order for any reason, including product availability, pricing errors, suspected fraud, payment issues, shipping limitations, or incorrect customer information.
Your order is not considered accepted until payment has been received and the order has been confirmed by us.
Please review your order carefully before submitting it. We may be unable to accommodate changes or cancellation requests after an order has been processed, shipped, or sent to production.
Returns, exchanges, and refunds are handled according to our Refund Policy.
5. Prices, Currency, and Billing
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged for an order will be the price shown at the time the order is placed, unless there is an error in pricing, product information, or availability.
Unless otherwise stated, prices do not include customs duties, import taxes, local taxes, or other fees that may be charged by your country or local authorities.
You agree to provide current, complete, and accurate billing, shipping, payment, and contact information for all purchases made through our store.
6. Payments
We use third-party payment providers to process payments securely. By placing an order, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate.
We do not store full credit card details on our website. Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
7. Shipping and Delivery
We offer shipping to the countries and regions available at checkout. Shipping availability may vary by destination, product type, supplier, and fulfillment location.
Estimated delivery times are provided for general guidance only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, holidays, weather, destination country, incorrect address information, or events outside our control.
More information about shipping times, tracking, customs, and delivery issues can be found in our Shipping Policy.
8. Customs, Duties, and Import Taxes
Orders shipped internationally may be subject to customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country.
These charges, if applicable, are the responsibility of the customer and are not controlled by Little Gifts Online.
9. Customer Information and Address Accuracy
You are responsible for providing accurate shipping information, billing information, contact details, and customization details.
We are not responsible for delays, failed deliveries, returned packages, lost packages, or incorrect customization caused by inaccurate, incomplete, or outdated information provided by the customer.
If you notice an error in your order details, contact us as soon as possible at support@littlegiftsonline.com. We cannot guarantee that changes can be made after the order has been processed.
10. Returns and Refunds
Returns, exchanges, cancellations, and refunds are handled according to our Refund Policy.
Because many of our products are personalized, custom-made, or prepared specifically for each customer, some items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
11. Accuracy of Information
We do our best to provide accurate product descriptions, images, pricing, availability, shipping information, and website content. However, errors, inaccuracies, or omissions may occur.
We reserve the right to correct any errors, inaccuracies, or omissions, to update information, or to cancel orders if any information on the website is inaccurate, including after an order has been placed.
12. Promotions and Discount Codes
Promotions, discount codes, sale prices, and special offers may be changed, limited, or discontinued at any time without notice.
Discount codes must be entered at checkout and may be subject to conditions, expiration dates, product exclusions, or usage limits.
We are not required to apply discount codes retroactively after an order has been placed.
13. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, layout, design, videos, and other materials, is owned by Little Gifts Online, its suppliers, partners, licensors, or applicable third parties.
You may not copy, reproduce, distribute, modify, publish, display, sell, or use any content from our website without prior written permission.
14. Customer Reviews, Photos, and Feedback
If you submit reviews, photos, comments, suggestions, feedback, or other content to us or through our website, you confirm that you have the right to share that content.
By submitting such content, you grant us permission to use, reproduce, publish, display, and share it for business, marketing, customer service, and promotional purposes, unless prohibited by law.
You agree that any content you submit will not be unlawful, misleading, offensive, abusive, defamatory, infringing, or harmful.
15. Third-Party Services and Links
Our website may include links, tools, apps, payment services, tracking services, or other features provided by third parties.
We are not responsible for the content, accuracy, policies, practices, or services of any third-party websites or providers.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
16. Relationship with Shopify
Little Gifts Online is powered by Shopify, which enables us to provide our online store and related services.
However, any sales and purchases made through our store are made directly with Little Gifts Online. Shopify is not responsible for any aspect of sales, purchases, products, fulfillment, delivery, customer service, damages, losses, or disputes between you and Little Gifts Online.
17. Privacy
Your use of our website is also governed by our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and by third-party service providers that help us operate our store, process payments, fulfill orders, provide shipping, improve the website, and support customers.
18. Prohibited Uses
You agree not to use our website, products, or services for any unlawful, harmful, abusive, fraudulent, misleading, or unauthorized purpose.
You also agree not to:
- Violate any applicable laws or regulations
- Infringe on our intellectual property rights or the rights of others
- Submit false, misleading, or inaccurate information
- Upload or transmit viruses, malware, or harmful code
- Attempt to interfere with the security or operation of the website
- Use automated systems, bots, scraping tools, or similar tools without permission
- Use the website in a way that may harm Little Gifts Online, Shopify, our customers, or third parties
19. AI Agents, Bots, and Automated Access
Automated tools, bots, scraping systems, AI agents, or similar technologies may not access, use, copy, interact with, or extract information from our website in a way that violates these Terms, bypasses security measures, misrepresents the nature of the access, or harms the operation of our services.
We reserve the right to block, restrict, or limit automated access to our website at any time.
20. Termination
We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms of Service, applicable law, or the rights of Little Gifts Online, our customers, Shopify, or any third party.
Any obligations or liabilities incurred before termination will continue to apply.
21. Disclaimer of Warranties
Our website, services, and products are provided on an "as is" and "as available" basis, except as expressly stated by Little Gifts Online or required by law.
We do not guarantee that the website will be uninterrupted, secure, error-free, or always available. We do not guarantee that any product will meet every expectation or match every screen display exactly.
Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.
22. Limitation of Liability
To the fullest extent permitted by law, Little Gifts Online, its owners, partners, employees, suppliers, service providers, affiliates, and Shopify will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.
This includes, without limitation, lost profits, lost revenue, lost data, replacement costs, delivery delays, product misuse, website errors, or claims related to your purchase or use of any product.
23. Indemnification
You agree to indemnify, defend, and hold harmless Little Gifts Online, Shopify, and our owners, partners, employees, suppliers, service providers, affiliates, and licensors from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, your violation of any law, your misuse of the website, or your violation of the rights of any third party.
24. Severability
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain valid and enforceable.
25. Entire Agreement
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Little Gifts Online regarding your use of our website and services.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
26. Governing Law
These Terms of Service and any separate agreements under which we provide products or services will be governed by and interpreted in accordance with the laws of the jurisdiction where Little Gifts Online is headquartered, unless otherwise required by applicable consumer protection laws.
27. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
Your continued use of our website after changes are posted means that you accept the updated Terms of Service.
28. Contact Information
If you have any questions about these Terms of Service, contact us:
Store Name: Little Gifts Online
Email: support@littlegiftsonline.com
Phone: +1 (909) 500-3539
Website: littlegiftsonline.com